You may return most new, unopened items within 7 days of delivery for a full amount credit voucher.
You should expect to receive the voucher within ten days of returning your package, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive the return from shipper (7 business days) and the time it takes us to process your return for issuing voucher on your registered e-mail (3 business days). Vouchers can be used on your future online shopping with us, and have a validity of 3 months from the date of issuance.
If you need to return an item, simply contact our customer care department by emailing us at firstname.lastname@example.org . Provide the required information to our friendly representative and if all the conditions met, we will share you return address for shipment at our address at your expense. Upon receiving back the returned article your payment will be processed after inspection of the item meeting all the conditions.
Return/Replacement due to wrong size selection will not be acceptable.
We aim to facilitate all our clients if they wish to exchange their purchased articles, provided that the purchase was made in Pakistan, online or at any of our stores.
- Any article purchased can be exchanged within 10 days of purchase from store or receipt by courier.
- Articles are qualified for change if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Articles purchased on a discount or on sale are not qualified for exchange.
- Refunds are not in cash – the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.
- Items of formal outfits and loose fabric cannot be exchanged.
- These conditions apply to non-sale orders only. For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than normal.
- For further assistance, you can contact our customer service department by emailing us at email@example.com . Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will schedule the return process.